privacy policy

Last updated: 17/09/2025

At The Flicker Studio (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, create an account, and place an order.

1. Who We Are

We are The Flicker Studio, an e-commerce business based in the United Kingdom.

Contact details:
Email: theflickerstudiouk@gmail.com

We are the “data controller” for your personal data under the UK GDPR.

2. Personal Data We Collect

When you use our website, we may collect the following information:

Account Information: name, email address, password.
Order Information: billing address, shipping address, phone number, payment details.
Purchase History: details of items you have ordered.
Technical Data: IP address, browser type, device information, and cookies.
Communications: emails or messages you send to us.

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders.
Create and manage your account.
Communicate with you about your order or account.
Send you marketing emails (if you have consented).
Improve our website and services.
Comply with legal obligations.

4. Sharing Your Data

We do not sell your data. We may share your data with:

Website Provider (Wix.com): Our website is powered by Wix.com Ltd, which hosts our website and provides essential services. Wix may process your data (such as cookies, analytics, and account details) to help us operate the site. For more information, please see Wix’s Privacy Policy at https://www.wix.com/about/privacy.
Fulfilment Partners: We use Gelato.com and Prodigi.com to produce and ship orders on our behalf. Your name, delivery address, and order details will be shared with them so they can complete your order.
Payment Providers: Secure third-party providers process your payment (we do not store card details).
Service Providers: Companies that help us with IT, website hosting, analytics, or customer support.
Legal Authorities: If required by law.

5. International Transfers

Some of our service providers (including Wix, Gelato, and Prodigi) may transfer data outside the UK/EEA. Where this happens, they are required to ensure your data is protected through safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

6. How Long We Keep Your Data

We only keep your data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For example:

Order records: kept for up to 6 years (legal requirement for tax purposes).
Marketing data: kept until you opt out or withdraw consent.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (in certain circumstances).
Object to or restrict how we use your data.
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

8. Cookies

Our website (powered by Wix) uses cookies to improve your experience, remember your preferences, and analyse website traffic. Some cookies are placed by Wix automatically. You can control cookies through your browser settings.

9. Marketing

If you have given consent, we may send you promotional emails about new products, offers, or updates. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

10. Security

We and our service providers (including Wix) use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Flicker Studio
Email: theflickerstudiouk@gmail.com